From the word go, this company shined. From their quote, questions that came up, set up for pick-up and delivery, their customer service was outstanding. I spoke with one person, Kimberly. She was knowledgeable, friendly and professional. What a pleasure doing business with them.

The reservation process was thorough and easy. Communications before and during the move were extremely professional. The movers handled the piano with great care. We were very pleased with the service.

I live 140 miles from where they picked up the piano and 300 miles from where they delivered it. The timing and communication was flawless. They delivered into an awkward area with no problems. very pleased.

The pickup was a bit slower than expected, and therefore the ultimate delivery date was a few weeks later than I had originally planned, which was a problem since I don't live full time the delivery location. However, once everything was underway, it went according to the revised plan. The delivery guys arrived on time, and they were efficient and courteous. The piano arrived in good condition, except for one key that was sticking. Modern Piano has agreed to cover the cost of repairing that key, which is still pending since I have to schedule the repair technician a couple months in advance, and also coordinate a time that will coincide with me being there. However, I do not expect any issues with this. Overall I was very pleased with the process and quality of the service.