Misty the first contact was, clearly spoken, calm and not rushed. For many of us sending our pianos to new homes is quite emotional. I imagine that many of us do not communicate through the computer that well either. Misty was patient through the whole process. I was sending two pianos to two different sons in two very opposite directions. She made it possible not only physically but with compassion.
When the men arrived at the scheduled time they were clean, organized, efficient with each move, protecting my treasured pianos like they were China. They were careful in my home to not topple anything and let things back in the space the had been when they arrived. The lead man was organized with the paperwork. And then on to the next house for the second piano. I have much gratitude for how my property and myself were treated.